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Privacy Policy

Welcome

Thank you for visiting our store.

Cosy Nose Candle Company takes the privacy of your information very seriously.

Scope of this Privacy Policy

This privacy policy applies to our use of any data collected by us or provided by you in relation to your use of the website.

What information do we collect?

We collect data in the following ways;

  • Data is given to us by you; and
  • Data is collected automatically

Data that is given to us by you

Cosy Nose Candle Company will collect data from you in a number of ways for example;

When you contact us by telephone, email, post or when you place an order with us for our products and services (e.g. delivery address and payment details). In each case in accordance with this privacy policy.

Data that is collected automatically

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies that are installed on your device. Additionally, as you browser the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site. This information helps us to make improvements to the website and the way you use and interact with the content.

We collect this information in the following ways:

'Cookies' are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, visit http://www.allaboutcookies.org

'Log Files' track actions occurring on the site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps

'Web beacons', 'tags' and 'pixels' are electronic files used to record about how you browse the site.

How will we use the information about you?

We will primarily use this information to provide the products or services requested and respond to communications from you, together with details of news and promotions about our products and services (in line with the preferences you have shared with us) and to assess the success of our marketing and advertising campaigns.

Keeping data secure

Cosy Nose Candle company cares about the security of your information and uses all commercially reasonable safeguards to preserve the integrity and security of all information collected through the service. When you place an order through the site, we will maintain your order information for our records until you tell us to delete it. However, Cosy Nose Candle Company cannot ensure or warrant the security of any information you submit. Therefore, any transmission done is at your own risk.

Sharing data

We may share your information with third parties (for example to help with website improvements and customer analytics) and where we are under an obligation to disclose information.

For example, we use shopify to power our online store. You can read more about how shopify uses your personal information here https://www.shopify.com/legal/privacy

We also use Google Analytics to help us understand how our customers use the site. You can read more about how google uses your personal information here https://tools.google.com/intl/en/policies/privacy 

You can also opt out of google analytics here https://tools.google.com/dlpage/gaoptout

Behavioural Advertising

As described above, we use your information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) educational page at http://www.networkadvertising.org

Do not track

Please note that we do not alter our sites data collection and use practices when we see a Do Not Track signal from your browser.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Your rights

You have the right to access and request copies of the information we hold about you at any time, to have your data rectified if it is inaccurate or incomplete or request that we delete or remove your data from our systems.

To make enquiries or exercise your rights as stated above, please contact us via this email address sales@cosynosecandlecompany.com.