Terms and Conditions

Welcome to our website

If you continue to browse and use this website to place orders you are agreeing to comply with and be bound by the following terms and conditions, which together with our privacy policy govern Cosy Nose Candle Company's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, then please do not use our website or buy our products.


The content of the pages of this website (including terms and conditions) are subject to change without notice.

Your use of any information or materials is entirely at your own risk, for which we shall not be reliable. It shall be your own responsibility to ensure that any products or services or information available through this website meet your specific requirements. Whilst we make every effort to provide accurate descriptions and images of our products, we cannot guarantee the websites accuracy or reliability.

From time to time this website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Cosy Nose Candle Company endeavours to adhere to applicable copyrights, trademark rights and other third party rights. Where issues arise, steps will be taken to resolve any dispute quickly.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England.

Buying our Products and Services 

You confirm that you are at least 18 years of age.

You agree that you have the required banking authority to purchase any of our products or services with the payment method chosen.

All orders that you place on the website are subject to acceptance and availability. As many of our products are individually hand crafted and hand poured, then we will try to ensure all orders are fulfilled within 7 days and dispatched to Royal Mail for delivery.  However, Cosy Nose Candle Company will be under no liability for any delay or failure to deliver the products within estimated time scales.

Please Note: We are not able to accept orders for international delivery.

All prices are valid at time of placing the order and include VAT but do not include delivery costs. Our delivery charges will be shown when you are ready to place your order.

All purchases are subject to our return policy.

For further information, please refer to our Delivery and Refund Policy.